Shipping policy
Shipping & Delivery
At Mae & Rose Jewels, we strive to make our ordering and delivery process as seamless as possible. Below, you will find everything you need to know about how we handle your treasures from our boutique to your doorstep.
Special Notice: February 2026 Orders
Please be advised that for all orders placed in February 2026, delivery times may be extended by approximately 2–3 weeks due to seasonal peaks and higher shipping volumes. We appreciate your patience as we ensure your jewelry arrives safely.
Delivery Timelines
Under normal circumstances, our delivery process is divided into two stages:
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Processing Time: Once your order is placed, it takes 1–3 working days to process and prepare for dispatch.
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Note: Orders placed on Friday evenings or over the weekend may require slightly more time.
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Shipping Time: After processing, your order is dispatched. Delivery takes an average of 5–12 working days.
Our "Always Free" Shipping Policy
As a token of appreciation to our customers, Mae & Rose Jewels covers all shipping costs.
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100% Free Delivery: Every order is delivered to your door at no extra charge.
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No Minimums: There is no minimum order quantity required to qualify for free shipping.
The Ordering Process
Shopping with us is designed to be simple and secure:
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Selection: On the product page, click "Add to Cart" (ensuring you have selected the correct variants/sizes).
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Checkout: Click "Proceed to Checkout" and enter your shipping details. Please double-check your address for accuracy.
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Secure Payment: Click "Continue to Shipping" and then "Proceed to Payment." All transactions are SSL-encrypted for your safety. We accept:
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Credit Cards (AMEX, Mastercard, Maestro, Visa)
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PayPal
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EPS
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Confirmation: Once you click "Complete Order," you will receive a confirmation email.
Our Shipping Philosophy
To offer premium products at fair prices and as part of our commitment to sustainability, we occasionally group shipments to reduce our carbon footprint. By shipping items in larger batches, we help create a healthier world while maintaining our "Free Shipping" promise. We thank you for your understanding.
Track Your Order
We know you’re excited to receive your new look! You can monitor your package via our Track & Trace page. Tracking information usually becomes available online 1–3 days after your order has been dispatched.
Contact Us
If you have any questions or concerns regarding your shipment, our dedicated customer service team is here to help.
Email: maeandrosejewels@gmail.com