Contact information

Contact Us

At Mae & Rose Jewels, we are dedicated to providing you with an exceptional experience. Whether you have a question about our collections, need assistance with an existing order, or want to track your shipment, our team is here to help.

Get in Touch

For the fastest response, please reach out to us via email. Our customer support team typically responds within 24–48 business hours.

Quick Help Guide

Before reaching out, you might find an immediate answer here:

  • Order Status: Once your order is dispatched (1–3 business days), you can track it directly on our Track & Trace page.

  • Returns: To initiate a return, please review our Return Policy and include your order number and photos in your email.

  • February 2026 Shipping: Please remember that orders placed this month have an extended delivery window of an additional 2–3 weeks due to high seasonal volume.

Corporate Address

Mae & Rose Jewels Operating under the laws of the Netherlands. Note: This address is for administrative purposes only. Please do not send returns to this location without prior authorization from our support team.